📧 Anti-Spam Policy

Speedy Group classifies spamming as sending Unsolicited Broadcast Email (UBE) or Unsolicited Commercial Email (UCE) that is sent to individuals who did not specifically request such material, including but not limited to mailing of advertising, informational announcements, surveys, website addresses and email addresses. Prohibited spamming activities also include: sending UBE/UCE from another provider advertising or implicating (directly or indirectly) the use of any Services hosted or provided by Speedy Group, including but not limited to web, email, FTP and DNS services; and maintaining an open mail relay used for the distribution of UBE/UCE.

Emails falling under any of the following criteria are classified as UBE or UCE and are strictly prohibited: (1) False Identity of "Sender" Domain — bulk email sent with falsified WHOIS registration to evade detection; (2) False Identity of "Advertiser" Domain — bulk email advertising products/services linked to falsified WHOIS domains; (3) False Identity of "From" Header — bulk email with falsified FROM field to conceal the sender's identity; (4) Forged "Routing" Header — bulk email with falsified routing headers to evade detection; (5) Fraudulent "Subject" Header — bulk email with deceptive subject lines intended to trick recipients into opening; (6) False "Reply" Information — bulk email containing false contact details to evade detection; (7) Email Encoding to Elude Readability — bulk email with intentionally encoded/encrypted links to avoid human or machine reading; (8) Covert Data Extraction — any email containing code intended to covertly relay recipient data back to the sender without consent; (9) Intent to Compromise Email Servers — any email containing code intended to compromise mail server security; (10) Remote Server Data Loading — bulk email with code/tags that load visual or audio content from a remote server without recipient knowledge; (11) Attachment of Executable Files — bulk email with attachments that execute software or display content without recipient knowledge; (12) Covert Attachments — any email with attachments that silently install or run on a recipient's computer; (13) Obscenity — any email selling or distributing obscene text, images or materials; (14) Pornography — any email depicting sexual acts involving minors or animals; (15) Violence — any email inciting or depicting rape, murder or other violent crimes; (16) Intent to Market UBE — bulk email solely promoting products/services including selling email lists, hiring for bulk sending, or selling open relay or compromised server lists; (17) Intent to Defraud — any email publicly offering products or services constituting a misdemeanour or felony, including false credentials, tax evasion, insider trading tips, MLM/pyramid/chain letter schemes, pirated software, signal-decryption devices, unapproved pharmaceuticals, or illegal substances.

To assist us in responding to complaints as quickly as possible, please forward spam mail complaints with complete headers to [email protected]. Upon receipt, Speedy Group will forward the complaint with a warning notice to the corresponding customer, who shall immediately investigate and fully resolve the issue. Any full traffic and/or DNS blocking applied to an IP address and/or domain name will prevent the customer from sending or receiving traffic to that IP address and/or domain name. If unresolved within 48 hours, Speedy Group will apply full traffic and/or DNS blocking to the IP address and/or domain name involved. Repeat complaints will result in renewed blocking for at least 7 or 30 days. Customers are responsible for UBE/UCE that passes through their connection to Speedy Group. Escalation depends on case severity — severe spam may result in blocking in less than 48 hours; IP hopping may result in larger IP range blocking. Continued abuse may result in service suspension or termination.

• Spamcop.net (www.spamcop.net)
• Spamhaus.org (www.spamhaus.org)

There are many SPAM Reporting Systems and Open Relay Database Systems in the world. The following organisations are part of the ones Speedy Group recognises. If you receive complaints from these organisations, you are required to take active resolution and respond to those organisations directly: Spamcop.net; Spamhaus.org.

This Policy is subject to change with notice by publication on Speedy Group's website. Customers are responsible for monitoring this website for changes.